Refund Policy

30-day money-back guarantee

We want you to love SyncShot™. If you are not satisfied with a paid plan or a one-time Lifetime purchase, you can request a full refund within 30 days of your purchase date — no questions asked.

How to request a refund

Payments are processed by Stripe, Inc. To request a refund:

1. Email us at billing@syncshot.ai and we will handle your request directly, or
2. Cancel your subscription from your account page to stop future renewals.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take a few business days for the credit to appear.

Cancelling a subscription

You can cancel your subscription at any time from your account page. Cancellation stops future renewals; you keep paid access until the end of the period you have already paid for, after which your account moves to the Free plan. Your Vault stays safe, but Free-plan limits then apply.

Questions

For anything else, email billing@syncshot.ai.